Shipping policy


MY FRAGRANCE.ONLINE - Shipping & Delivery Policy

At MY FRAGRANCE.ONLINE, we are committed to ensuring your products reach you quickly and securely. We provide a reliable and transparent shipping experience focused on customer satisfaction.

Our Shipping Partners

We exclusively use high-quality, reliable couriers to deliver your orders:

  • Royal Mail Tracked 48: A secure, tracked service delivering within two working days.

  • DPD: A premium courier service providing specific delivery windows and end-to-end tracking.

Shipping Rates

  • Standard UK Shipping: Free on all orders. We believe in providing exceptional service at no extra cost to you.

Delivery Estimates

  • UK Mainland: Most packages arrive within 2 working days after dispatch.

  • Peak Periods: During holidays, weekends, or bank holidays, please allow 3 to 5 business days before contacting customer service regarding a delay.

  • Estimated Dates: For your convenience, estimated delivery dates are displayed on the product page or at checkout.

Same-Day Dispatch

We aim for same-day dispatch for orders placed by the following times:

  • Monday to Friday: Orders placed by 4:00 PM will be dispatched the same day.

  • Saturday: Orders placed by 11:00 AM will be dispatched the same day.

  • Note: We do not dispatch or deliver on UK Bank Holidays or Public Holidays.

Postcode & Remote Area Exclusions

Please be aware that some remote regions—including Northern Ireland, the Scottish Highlands, and the Channel Islands—may experience slightly longer delivery times than our standard estimates. Additionally, DPD and Royal Mail schedules may vary in these locations.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your package in real-time through the Royal Mail or DPD website to stay informed about its progress.

Handling & Safety

Because we ship premium fragrances, all items are packaged securely to meet courier requirements for liquids. If your item arrives damaged, please contact our support team immediately.